Advanced Facilitation Strategies: Tools and Techniques to Master Difficult Situa

The Nile on eBay   FREE SHIPPING UK WIDE   Advanced Facilitation Strategies by Ingrid Bens

This book offers a hands-on resource that supports the efforts of facilitators conducting difficult and complex facilitations. It goes beyond the basics of the author's bestselling Facilitating with Ease! (07879-5194-3) and provides tools and techniques that will take a facilitator to the next level of personal mastery.

FORMATPaperback LANGUAGEEnglish CONDITIONBrand New Publisher Description

From Ingrid Bens, the author of the best-selling book Facilitating with Ease!, comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors. Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to Become better at diagnosing facilitation assignments and creating effective process designsBroaden their repertoire of tools to make impromptu design changes whenever they are neededLearn to be more resilient and confident when dealing with dysfunctional situations and difficult people.

Back Cover

Advanced Facilitation Strategies From Ingrid Bens, the author of the best-selling book Facilitating with Ease!, comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors. Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to Become better at diagnosing facilitation assignments and creating effective process designs Broaden their repertoire of tools to make impromptu design changes whenever they are needed Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people This book includes techniques for dealing with dilemmas in facilitation, shows how to maintain neutrality in various situations, and reveals how to work effectively with group leaders. Bens outlines six common decision quandaries and offers tips on how advanced facilitators resolve them. She suggests various tools that can be used to intervene in group conflicts in order to put participants back on track. The author also outlines five steps for managing complex situations—assessment, design, contracting, implementation, and follow-up—and shows how to implement each step to maximize effectiveness. Advanced Facilitation Strategies, with an accompanying CD-Rom, is a valuable toolkit filled with customizable instruments, charts, tools, checklists, references, and guides for all practitioners. Praise for Ingrid Bens's Facilitating with Ease! "Facilitating with Ease! is a gold mine of tools, tips, and wisdom, useful for both novices and experts. In a world where everyone must facilitate or fall behind, this guide will help you stay ahead!"–Jim Gannon, senior vice president of human resources development, Royal Bank Financial Group "Facilitating with Ease! is a must-have resource. I've been in OD for fifteen years and this is one of my 'go-to' books."–Rob Mullins, senior training consultant, The Boeing Company "Facilitating with Ease! is so thorough and so well organized, we've made it the centerpiece of our facilitator training program."–Karen H. Wunderlin, president, Wunderlin Consulting

Flap

Advanced Facilitation Strategies From Ingrid Bens, the author of the best-selling book Facilitating with Ease!, comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors. Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to Become better at diagnosing facilitation assignments and creating effective process designs Broaden their repertoire of tools to make impromptu design changes whenever they are needed Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people This book includes techniques for dealing with dilemmas in facilitation, shows how to maintain neutrality in various situations, and reveals how to work effectively with group leaders. Bens outlines six common decision quandaries and offers tips on how advanced facilitators resolve them. She suggests various tools that can be used to intervene in group conflicts in order to put participants back on track. The author also outlines five steps for managing complex situations--assessment, design, contracting, implementation, and follow-up--and shows how to implement each step to maximize effectiveness. Advanced Facilitation Strategies, with an accompanying CD-Rom, is a valuable toolkit filled with customizable instruments, charts, tools, checklists, references, and guides for all practitioners. Praise for Ingrid Bens's Facilitating with Ease! "Facilitating with Ease! is a gold mine of tools, tips, and wisdom, useful for both novices and experts. In a world where everyone must facilitate or fall behind, this guide will help you stay ahead!" -Jim Gannon, senior vice president of human resources development, Royal Bank Financial Group "Facilitating with Ease! is a must-have resource. I've been in OD for fifteen years and this is one of my 'go-to' books." -Rob Mullins, senior training consultant, The Boeing Company "Facilitating with Ease! is so thorough and so well organized, we've made it the centerpiece of our facilitator training program." -Karen H. Wunderlin, president, Wunderlin Consulting

Author Biography

Ingrid Bens is a consultant, speaker, and trainer who specializes in facilitation skills, team building, conflict management, employee participation, and organizational change. She is a partner in the consulting firm Participative Dynamics.

Table of Contents

Introduction xi 1 – Advanced Strategies Overview 1 Your Personal Philosophy of Facilitation 3 The Three Levels of Competence 5 Where Are You Now?—Self-Assessment 7 The Power of Your Presence 13 Personal Projection Assessment 14 What is O.D.? 16 Working as a Consultant 17 Two Forms of Consulting 18 Expanding Your Power Base 19 Gaining the Authority to Facilitate 22 Losing the Facilitator Role 23 Maintaining and Regaining the Role 25 The Two Types of Interventions 27 Deepening Your Process Responses 28 Managing the Role of Leaders 31 When the Boss is in the Room 32 Enhancing Your Questioning Skills 34 Asking Complex, High Quality Questions 36 Advanced Facilitation in Action 38 Advanced Skills Observation Sheet 39 Debriefing Your Experience 40 The Five Rules of Facilitation 41 2 – The Complexities of Decision Making 45 Shifting Group Focus from "What" to "How" 47 Decision Dilemma #1 – Lack of Clarity About Whether the Group 48 Is Making Decisions Decision Dilemma #2 – Lack of Clarity About Empowerment 53 Decision Dilemma #3 – Confusion About Which Decision-Making Method to Use 55 Decision Dilemma #4 – Use of Positional Processes 57 Decision Dilemma #5 – The Presence of Group Think 59 Decision Dilemma #6 – Lack of Techniques to Overcome Blocks to Agreement 61 Decision Dilemmas Summary Chart 63 More on Decision-Making Options 64 More on Compromise 64 Overcoming Problems with Compromise 65 More on Majority Voting 66 Overcoming Problems with Majority Voting 66 More on Multivoting 67 Overcoming Problems with Multivoting 68 More on Consensus Building 69 Comparing Consensus and Consensus Building 70 Overview of the Consensus-Building Process 71 Overcoming Problems with Consensus Building 72 Tools Overview 73 The Decision-Making Roadmap 74 Decision-Making Checklist 75 Decision Effectiveness Exit Survey Elements 76 Decision Effectiveness Survey 77 3 – Conflict Management Strategies 79 Operating Under Mistaken Assumptions 81 The Importance of Making Interventions 84 Knowing When to Intervene 85 Nine Ways to Intervene 86 The Art of Positive Confrontation 90 Monitor Your Self-Talk 92 When Nothing Works! 93 Conflict Senerios: 1. Role Confusion – What's a facilitator? 94 2. The Personal Attack – Who are you anyway? 96 3. Lack of Authority – You can't facilitate me! 98  4. Unclear Meeting Goal – What's this about? 100 5. Agenda Overload – We're going to discuss all that!?! 102 6. Mistaken Assumptions – Who told you that? 104 7. Hidden Agendas – Wish we were talking about the real issues. 106 8. Resistance and Lack of Buy-in – What's in it for me? 108 9. Resistance to Process – Don't fence us in! 110 10. Lack of Norms – We don't need rules! 112 11. Ignoring Group Norms – Oh those rules! 114 12. The Over-Participant – And furthermore 116 13. The Under-Participant – I have nothing to add! 118 14. The Positional Debate – I'm right; you're wrong! 120 15. The Joker – Aren't I Funny! 122 16. Side-Chatters – Psst, Psst, Psst 124 17. Side-Trackers – On another note 126 18. Blocking – I simply won't support this decision. 128 19. Unresolved Conflicts – This goes way back! 130 20. Cynicism – Why bother! 132 21. Sarcasm – This is typical of you! 134 22. Stuck – Are we still talking about that? 136 23. Conflict Erupts – Let me tell you how I really feel! 138 24. A Member Storms Out – I'm not listening to this! 140 25. Unwilling to Take Responsibility – I'm not doing it! 142 26. Losing Authority – Have I lost you? 144 27. Blocked Consensus – Why can't we agree? 146 28. Lack of Closure – Let's finish this later. 148 29. Lack of Feedback – Let's talk later! 150 30. Lack of Follow-Through – Nothing ever happens! 152 4 – Consulting Strategies for Facilitators 155 Step 1 – Assessment 158 Question Development 160 Sample Assessment Questions 161 Checklist for Conducting Effective Interviews 163 Identifying the Client 164 Data Analysis Worksheet 165 Step 2 – Design 166 Session Design Worksheet 168 Session Design Components 170 Session Design Template 172 Design Checklist 173 Step 3 – Contracting 174 Proposing a Process Design 176 Dealing with Resistance 178 Characteristics of a Strong Contract 179 Sample Letter of Agreement 180 Step 4 – Implementation 182 Starting a Facilitation 184 During a Facilitation 184 Ending a Facilitation 185 Planning for Action 186 Troubleshooting the Action Plans 187 Step 5 – Follow-up 188 Monitoring and Evaluating Results 190 Reporting on Progress 191 Meeting Evaluation Form 192 5 – Essential Processes for Facilitators 193 Strategic Planning 195 Change Management 198 Project Management 201 Benchmarking 204 Priority Setting 207 Large Group Problem Solving 210 Process Improvement 214 Survey Feedback 217 Win/Win Negotiation 220 Customer Service Improvement 224 Team Launch 227 New Leader Integration 230 Conflict Mediation 233 Coaching 237 References 241 About the Author 245 How to Use the Accompanying CD-ROM 247

Long Description

From Ingrid Bens, the author of the best-selling book "Facilitating with Ease!," comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. "Advanced Facilitation Strategies" is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors. Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. "Advanced Facilitation Strategies" is filled with the information facilitators need to Become better at diagnosing facilitation assignments and creating effective process designs Broaden their repertoire of tools to make impromptu design changes whenever they are needed Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people.

Feature

This book is a practical resource that is filled with examples and can be directly applied to everyday work. Includes self-assessment tools, personal checklists, an outline of ADF practice, and offers examples of dilemmas about boundaries, power, and authority. Contains detailed strategies for specific situations and personality types and nine distinct categories of interventions. Offers key questions that lead to design strategies and the steps in the process itself.

Details ISBN0787977306 Author Ingrid Bens Short Title ADVD FACILITATION STRATEGI Language English ISBN-10 0787977306 ISBN-13 9780787977306 Media Book Format Paperback Year 2005 Imprint Jossey-Bass Inc.,U.S. Subtitle Tools and Techniques to Master Difficult Situations Country of Publication United States Place of Publication New York Residence Toronto, -CN Affiliation Sarasota, Florida Sarasota, Fla Sarasota, FL Sarasota, FL Sarasota, Fl Edition 1st DOI 10.1604/9780787977306 UK Release Date 2005-08-26 AU Release Date 2005-07-01 NZ Release Date 2005-07-01 Pages 272 Publisher John Wiley & Sons Inc Publication Date 2005-08-26 DEWEY 658.4 Illustrations Charts: 10 B&W, 0 Color; Drawings: 10 B&W, 0 Color Audience Professional & Vocational US Release Date 2005-08-26 We've got this

At The Nile, if you're looking for it, we've got it.With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love!

30 DAY RETURN POLICY

No questions asked, 30 day returns!

FREE DELIVERY

No matter where you are in the UK, delivery is free.

SECURE PAYMENT

Peace of mind by paying through PayPal and eBay Buyer Protection TheNile_Item_ID:2204567;