Best Patient Experience : Helping Physicians Improve Care, Satisfaction, and ...

Best Patient Experience : Helping Physicians Improve Care, Satisfaction, and Scores, Paperback by Snyder, Bo, ISBN 1567937381, ISBN-13 9781567937381, Like New Used, Free shipping in the USIn today&;s healthcare environment, satisfying patients is essential to good medical care and business success. But physicians&; chances of moving the needle on patient satisfaction are much higher if they have the support of their healthcare organization&;s leadership team.

The Best Patient Experience: Helping Physicians Improve Care, Satisfaction, and Scores explains how healthcare leaders can help physicians improve their interactions with patients and achieve higher patient satisfaction scores.

Written in a conversational style, th is filled with tips, tools, templates, and resources leaders can employ to support physicians in their relationships with patients. Recognizing that the process for building a better patient experience is not easy, th intersperses practical advice with anecdotes from the author and other healthcare leaders to provide context for working through these challenges. The resulting transformation creates an environment of personal gratification and professional pride that galvanizes not just the physicians but the entire organization.

Features of th include:

A case study of a physician group that improved its patient satisfaction scores from the 20th percentile to the 99th percentile A dozen reasons leaders should care about patient satisfaction A six-step process for getting physicians to engage on patient satisfaction Typical objections of skeptical physicians and how to respond to them Advice on helping doctors sustain behavior changes to ensure success Tips on using patient satisfaction data A DIY approach to shadow coaching physicians