Improving the Student Experience: A practical guide for universities and college

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This book outlines a new student lifecycle framework for practitioners together with working solutions to real problems in the form of exemplar case studies from the UK and internationally.

FORMATPaperback LANGUAGEEnglish CONDITIONBrand New Publisher Description

The landscape of higher education (HE) has dramatically altered in the past 30 years and it continues to evolve and change. More students are entering HE and attending university or college on a global scale than ever before. Supporting and enhancing the undergraduate student experience across the student lifecycle, from first contact through to alumni, is a critical activity in higher education today not only to aid retention and progression but in a highly competitive HE market, the quality of the student experience is pivotal to an institution's ability to attract students. The student experience encompasses all aspects of student life, i.e. academic, social, welfare, with the academic imperative at the heart of it. However, the increasing costs of delivering HE, a reduction in government/ state funding and constraints on resources means delivering a quality student experience has never been more challenging for those working in HE.Staff at all levels, and across all areas within an institution, are developing and implementing initiatives to improve and enhance the student experience whether they are at the coal face or on the periphery thus making them a 'Practitioner' in the student experience. This could include the admissions administrator improving the information available for potential applicants; the academic improving his/her feedback to students or central welfare departments ensuring that their services are being advertised and supported within a student's home unit (faculty/department/school/course). In this book, the Editor, Michelle Morgan describes how her new student experience 'Practitioner Model' provides an organised and more detailed structure; guiding Practitioners in the identification of what they have to deliver, who they need to deliver it to and when they need to deliver it across her six key stages of the student lifecycle: * First Contact and Admissions; * Pre-arrival; * Arrival and Orientation; * Induction to Study; * Reorientation and Reinduction (Returners' Induction) * Outduction (preparation for life after undergraduate study).The Practioner Model offers a new way of thinking in terms of delivering 'interlinked' academic, welfare and support activities at the home unit and university level to support the student in their university journey. This book also provides working solutions to real problems in the form of exemplar case studies from the UK and internationally, including chapters from Liz Thomas, Di Nutt, Marcia Ody, Chris Keenan(UK), Mary Stuart Hunter, (USA), Kerri-Lee Krause and Duncan Nulty (Australia). Good practice must be adaptable and transferable because one size does not fit all. It must also be cost effective. And here the authors shows how practitioners can adapt and customise the 40 case studies presented to help them not only improve and enhance the experience of their undergraduate students in their own institution (both full and part-time) but also to support their students' progression and retention.

Author Biography

Michelle Morgan is a Learning and Teaching Coordinator and Student Experience Manager at Kingston University, UK.

Table of Contents

Foreword 1. Introduction Part I: Supporting First Contact and the Admissions Process 2. Partner Institution Admissions 3. Effective Communication of Information to Applicants 4. First Contact and Beyond 5. Developing IT Systems for Points Based Immigration Part II: Pre-arrival 6. Online Enrolment 7. Pre-school Arrival 8. Develop Me! Support Me! Engage Me! 9. Pre-arrival and Orientation Website Part III: Arrival and Orientation 10. The 8 Strand Approach to Orientation for Fresher and Direct Entry Students 11. Residential Advisors Welcome and Support 12. International Programme 13. Planning and Improving the Quality of Parent Orientation Programmes Part IV: Induction 14. Mapping Transitions 15. Supporting Women in Science and Engineering 16. Integrating Skills into the Curriculum 17. Leading on from Orientation Part IV: Reorientation and Reinduction 18. Re-orientation and Reinduction for Returning Students 19. Tick Off to Take Off 20. Sustaining Global Perspective 21. Study Away Support Part VI: Outduction 22. Graduation Festival 23. What Next? A Guide for Engineering Students 24. Outduction Research 25. Sophomore Solutions Part VII: Academic Student Support and Development 26. A Student Voice in Learning & Teaching 27. Supporting Transitions 28. Super Personal Tutors 29. Getting it Right Second Time Around Part VIII: Supporting Staff to be Supporters 30. Supporting the Supporters 31. Working Towards an Inclusive Induction 32. International Case Study 33. Responding to Student Expectations Part IX: Learning and Teaching 34. Academic Peer Support 35. The Tool Box 36. Using Electronic Voting Systems to Enhance the Student Experience 37. Attendance Monitoring Part X: Student Evaluation and Feedback 38. Mid-Module Feedback 39. Leeds Met Diary Room 40. Map Works 41. An Evidence Based Approach to Student Evaluation 42. Conclusion

Review

'I found that the book gave a useful framework for the reader to think about how they approach delivering an excellent student experience and provided good examples of how to go about achieving it.' - Bethan Payne, Higher Education Policy Advisor at the National Union of Students, 2012

Review Quote

'I found that the book gave a useful framework for the reader to think about how they approach delivering an excellent student experience and provided good examples of how to go about achieving it.' - Bethan Payne, Higher Education Policy Advisor at the National Union of Students, 2012

Details ISBN0415598796 Short Title IMPROVING THE STUDENT EXPERIEN Language English ISBN-10 0415598796 ISBN-13 9780415598798 Media Book Format Paperback Year 2011 Publication Date 2011-11-16 Imprint Routledge Place of Publication London Country of Publication United Kingdom Edited by Michelle Morgan Birth 1967 Subtitle A practical guide for universities and colleges UK Release Date 2011-11-16 AU Release Date 2011-11-16 NZ Release Date 2011-11-16 Author Michelle Morgan Publisher Taylor & Francis Ltd Alternative 9780415598781 DEWEY 378.3 Illustrations 1 Tables, black and white; 8 Illustrations, black and white Audience Professional & Vocational Pages 256 We've got this

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