Leader's Guide to Influence, The: How to Use Soft Skills to Get Hard Results by

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CREATE POWERFUL WORKING RELATIONSHIPS AND BECOME A MORE INFLUENTIAL LEADERCreating effective working relationships is one of the most powerful ways to get things done at work. People skills are often described as 'soft skills', but there's nothing soft about the impact they can have on your business performance. As a manager or leader, using your influence positively, working with others and getting things done through other people are critical to delivering your business objectives. This book shows you how to step up your people skills to get the results you want.

FORMATPaperback CONDITIONBrand New Publisher Description

A Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: Increase your confidence and impact. Communicate more effectively. Learn different tools, techniques and approaches when working with different types of people. Listen and question effectively. Develop rapport and empathy. Give better feedback. Deal with difficult situations and cope with conflict.

Notes

Shows how to step up people skills and improve working relationships so the reader can get the business results they want. Explains how to work successfully with others.

Back Cover

CREATE POWERFUL WORKING RELATIONSHIPS AND BECOME A MORE INFLUENTIAL LEADER Creating effective working relationships is one of the most powerful ways to get things done at work. People skills are often described as 'soft skills', but there's nothing soft about the impact they can have on your business performance. As a manager or leader, using your influence positively, working with others and getting things done through other people are critical to delivering your business objectives. This book shows you how to step up your people skills to get the results you want.

Author Biography

Mike Brent is a Client and Programme Director at Ashridge. He specialises in leadership, team-building, influencing, coaching, cross cultural management, leading change and personal development. He has worked as a management trainer and consultant with many international companies such as GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has a particular interest in working with management teams. Mike has extensive international experience, having run seminars world-wide including Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America. Mike has published a number of articles on influencing, coaching and leadership, and a book, Influencing - Skills and Techniques for Business Success (with Fiona Dent). Fiona Dent is a Director of Executive Education at Ashridge. She manages programmes, client relationships and delivers management development solutions in the Leading People area. Fiona is also involved with her colleagues in setting the strategic direction of the organisation with a particular focus on human resources. She has worked with a range of organisations and clients and teaches and consults across a broad spectrum of leadership, personal, interpersonal and relationship skills. Fiona has written five books including Influencing: Skills and Techniques for Business Success (Palgrave, 2006).

Table of Contents

PART 1: THE INFLUENTIAL MANAGER'S GROUND RULES The Influencing Process Relational Influencing The Working Relationship Model Why relationships at work are so important Relationship styles Relationship derailers – and how to avoid them PART 2: CRITICAL ASPECTS OF INFLUENTIAL WORKING RELATIONSHIPS Creating and developing the right impression Effective Listening Asking Good Questions Developing Trustworthiness Mutual respect Developing Rapport and empathy Assertiveness  Self-awareness Awareness of others Communications skills How to Support others Emotional management and resilience Developing Integrity Being Politically Astute Being Authentic Understanding Conflict Working with Diversity How to develop Judgement Giving – and receiving Feedback How to Challenge PART 3: TIPS, TOOLS & TECHNIQUES How to be appreciative Reframing Challenging assumptions Readingpeople Non verbal communication The language of influence Developing positive relationships Using both brains to influence Linking and Building Thinking creatively Storytelling CONCLUSION

Long Description

Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category The Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: - Increase your confidence and impact. - Communicate more effectively. - Learn different tools, techniques and approaches when working with different types of people. - Listen and question effectively. - Develop rapport and empathy. - Give better feedback. - Deal with difficult situations and cope with conflict.

Feature

Specifically targets the key area of relationships and how you can work with, and influence others, to get the results you want. There is a strong market for this book as it combines the hugely popular areas of influence and leadership. Timely because during tough times, work-based relationships can be tested to the limit. Yet it is at times like these when skills in relationship management will make the difference: they set the successful apart from the mediocre. Benchmark: How to Influence (9780273731160) has sold 769 copies since publication in November 2009 (TCM Nielsen Bookscan lifetime sales).

Details ISBN0273729861 Author Fiona Dent Year 2010 ISBN-10 0273729861 ISBN-13 9780273729860 Media Book Publisher Pearson Education Limited Subtitle How to Use Soft Skills to Get Hard Results Place of Publication Harlow Country of Publication United Kingdom DEWEY 658.4092 Short Title LEADERS GT INFLUENCE Pages 248 Edition 1 Illustrations illustrations Series The Leader's Guide Imprint FT Publishing International AU Release Date 2010-09-23 NZ Release Date 2010-09-23 Edited by Mitch Blair Birth 1939 Affiliation Professor of Pediatrics and Child Public Health, Imperial College Position Professor of Pediatrics and Child Public Health Qualifications MD, PhD Format Paperback Audience Professional & Vocational Publication Date 2010-09-30 UK Release Date 2010-09-30 We've got this

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