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A fresh, research-based look at how companies can better compete, on their own terms, with tech giants—from a Harvard Business School professor and a former Bloomberg journalist.
Companies are fighting the wrong battle. The consensus has been to learn the best practices from tech giants and then imitate them. But new paths for growth aren't created by imitation; they're forged by radical differentiation.
In Smart Rivals, Harvard Business School professor Feng Zhu and former Bloomberg journalist Bonnie Yining Cao show business leaders how to create competitive advantages by offering product features and benefits that tech giants and other competitors cannot match in the digital/AI age.
Taking readers on a global journey, Zhu and Cao showcase a variety of companies—including Domino's, Nike, and Sephora—and fascinating case studies, such as Belle, the leading women's footwear retailer in China; EbonyLife, Nigeria's top media conglomerate; and Telepass, Italy's popular electronic toll payment service. Through these diverse examples, they illustrate how companies identify their path for growth in the digital age by leveraging their unique capabilities.
Drawing on original research and insights gleaned from leaders in a wide range of industries, Smart Rivals is a blueprint for uncovering your company's hidden strengths. It will help you spark innovative solutions and capabilities—including new products, services, strategies, and advantages—that mere imitation could never provide.
Publisher : Harvard Business Review PressLanguage : EnglishHardcover : 192 pagesISBN-10 : 1647826047ISBN-13 : 978-1647826048Item Weight : 15.2 ouncesDimensions : 6.5 x 0.75 x 9.5 inches
SHIPPING
Shipping All items fast! The majority of orders are shipped using USPS Priority Mail and UPS Ground if requested. There is an option at checkout to add a Signature of Delivery for extra security & peace of mind. This means you need to sign for your parcel. If you are not home, the courier will take it to your local post office for collection. We also offer expedited shipments upon request, we will quote the shipment and let you know of the estimated cost. If agreed we will process the order and add the shipping charge to your invoice. All items ordered by 3 PM EST will be shipped same day. We also are partnered with Ebay using the Global Shipping Program. We will ship internationally to any country that is a part of the program.
"International buyers – please note: Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility. "Please check with your country's customs office to determine what these additional costs will be, prior to bidding or buying."
Alaska/Hawaii/Puerto Rico
charge extra : $30.00
Canada
$50.00
*Additional taxes may apply
Every item we ship is fully insured. You will receive a shipment confirmation and tracking number as soon as your item leaves our facility. We offer same day shipment for orders submitted before 2:00 pm EST.
Should an item arrive with damaged packaging, or if the item was damaged during shipment, you must contact us within 24 hours of receiving your item. You can email us during our business hours at (email address).
In the case of return due to a manufacturer defect, the cost of return shipping will be free. All items must be returned within 30 days of the purchase ship date.
Please note that we do not refund the cost of shipping for returns and exchanges. If you received free shipping, the cost that we paid to ship the item to you will not be refunded.
PAYMENT
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We also accept wire transfers on orders above $2,000.00 as well as certified checks. Please cantact us for this type of payment.
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RETURNS
If you are not 100% satisfied with your purchase you may return your item within 30 days from the ship date.
A full refund will be issued only if:
The item is never worn. The item's plastic protectors and stickers are all intact and have not been removed. There have been no sizing changes.
Please note that we do not refund the cost of shipping. The price to ship your return will be deducted from the total refund amount based on the original shipping method. If you received free shipping, the cost that we paid to ship the watch to you will not be refunded.
Any items being returned to us must be clearly labeled with the authorization number given to you by our customer service team. Please include the reason for your return within the return package. Packages that are shipped collect or improperly labeled will be refused. Your item(s) must be return shipped through a courier that can be tracked such as UPS, FedEx or USPS with insurance and delivery prepaid. The customer is liable for any damages or lost packages during transit to us.
Any items returned to us may be subject to a 20% restocking fee.
The refund price (after restocking and shipping fees are deducted) will be issued to you via the original method of payment for your purchase.
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EXCHANGE CANCELLATION
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