Talking to 'Crazy': How to Deal with the Irrational and Impossible People in You

The Nile on eBay   Talking to 'Crazy' by Mark Goulston, Marshall Goldsmith

What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his breakthrough new book Talking to Crazy, psychiatrist Mark Goulston says the key to handling irrational people and turning threats into allies is to learn to lean into the crazy---to empathize with it!

FORMATPaperback LANGUAGEEnglish CONDITIONBrand New Publisher Description

No matter how hard you try to reason with irrational people, it never works. So how do you talk to someone who just won't listen You can't win by ignoring the insanity, and you can't argue it away. However, you can stop it cold.Top-ranked psychiatrist and communication expert Mark Goulston shows you just how to do so in this life-changing book for everyone trapped in maddening personal or professional relationships.Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them. In Talking to "Crazy", you will learn:Why people act the way they do How instinctive responses can exacerbate the situation, and what to do instead When to confront a problem and when to walk away How to activate the Sanity Cycle, which quickly transforms you from threat to ally How to use 14 simple yet effective communication techniques, including assertive submission flattery, the kiss-off, and moreYou can't reason with unreasonable people, but you can reach them. Talking to "Crazy" shows you just how easy it is to do it.

Author Biography

Mark Goulston is a business adviser, consultant, coach, speaker, and psychiatrist. The author of Get Out of Your Own Way and other popular books, he blogs for Harvard Business Review, Fast Company, Business Insider, The Huffington Post, and Psychology Today; co-hosts a weekly radio show; and is featured frequently in major media, including The Wall Street Journal, Fortune, Newsweek, Time, CNN, Fox News, and the TODAY show.

Review

"You've met the bully, the manipulator, the victim, the know-it-all, the backstabber. Dealing with these personalities can drive you crazy--unless you employ Goulston's methods for dealing with them." --Jim Pawlak, Biz Books..".can help our work and personal life be less stressful, more productive and possibly save someone from doing something violent to themselves or others." --School Administrator..".explains why people act in unreasonable ways, giving insight in to the brain's natural defense mechanisms and how to recognize an irrational person's modus operandi." --Industrial Engineer Magazine..".most conflicts in the workplace simply involve very difficult people who can make life miserable. Talking to Crazy offers much-needed guidance for those seeking a solution to these all-too-common conflicts." --Soundview ..".we all deal with irrational people and situations. Talking to Crazy contains valuable insights into these types of interactions...an important addition to anyone's library." --Banking ExchangeOnline MBA's 25 Best Business Books "[Goulston's]ideas are a bit counter-intuitive but they really do shift the dynamic and help people diffuse and disarm the irrational person leading to more positive outcomes." -- Online MBAEarphones Award Winner from Audiofile Magazine2016 Audie Award Finalist in Business/EducationalAudiobook Review: "In this entertaining audiobook, author Mark Goulston has compiled decades of his experiences as a psychiatrist to show how even a layperson can communicate successfully with the irrational people in his or her life." --Audiofile Magazine"By giving readers the words and theories, Goulston elevates a good book into a great one." --Success Magazine"Common-sense advice and humor offered by Goulston...sheds light on mental health issues that are not discussed (but definitely experienced) in everyday life, especially in the workplace." --Small Business Trends"Everyone's heard the expression 'you can't talk to crazy.' Goulston has discovered a way to communicate with them." -Lindsey Novak, At Work national columnist "Finally! The book that helps you deal with irrational, impossible people." --Oprah's Book Club 2.0"Guidebook to dealing with the impossible people that cross your path. His suggestions can be put to work immediately. I know because I did. And they work." --Skip Prichard's Leadership Insights"How can you survive all the cranks and impossible people that you daily have to deal with? Goulston describes their antics and how to deal with them in this delightful self-help book." --San Francisco Book Review"I strongly recommend that you buy this book...you will find it infinitely useful, no matter what profession or life situation you are in." --PCB007"My only regret about this book is that I did not read it sooner, when it would have been very helpful in dealing with some 'crazy' situations." --Vancouver Business Journal"Psychiatrist and power-blogger Mark Goulston presents the gift of his latest book to anyone who has ever dealt with bullies, whiners, manipulators, or screamers. Oh, wait, that's all of us." --Associations Now"Reading Talking to Crazy will enrich your life. It is a book of practical wisdom." --Parking Today"Sometimes you read a book that is not only utterly riveting but also gives you useful tips for dealing with difficult situations in your own life." --Steemit"Talking to Crazy is a captivating, accessible guide to the many forms of 'everyday crazy' we face at work and in our personal lives." --TD Magazine"This is a great book for managers who know that some situations--a negative review, the announcement of organizational change--can bring out the crazy in anyone." --Inc.com

Long Description

"Finally! The book that helps you deal with irrational, impossible people." - Oprah's Book Club 2.0 Let's face it: we all know people who are downright irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who just won't listen? What can you do with an unrealistic boss, an angry spouse, or an overly emotional friend? You can't win by ignoring the insanity-and you can't argue it away. But you can stop it cold. Top-ranked psychiatrist and communication expert Mark Goulston shows you how in Talking to "Crazy", a life-changing book for everyone trapped in maddening personal or professional relationships. Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them. You'll learn: Why people act the way they do * How instinctive responses can exacerbate the situation-and what to do instead * When to confront a problem and when to walk away * How to activate the Sanity Cycle-which quickly transforms you from threat to ally * How to use 14 simple, but effective communication techniques, including assertive submission flattery, the kiss-off, and more * And much more You can't reason with unreasonable people-but you can reach them. This powerful and practical book shows you how.

Review Quote

"You've met the bully, the manipulator, the victim, the know-it-all, the backstabber. Dealing with these personalities can drive you crazy--unless you employ Goulston's methods for dealing with them." -- Jim Pawlak, Biz Books

Excerpt from Book

Chapter 1: Understanding Crazy AFTER DECADES as a psychiatrist, I know crazy--and that includes some serious crazy. How serious? One of my patients stalked Britney Spears, and another jumped off a fifth-story balcony because he thought he could fly. Still another called me from a jail in the Dominican Republic, saying he was there to start a revolution. In addition, I''ve worked with 80-pound anorexics, strung-out her- oin addicts, and hallucinating schizophrenics. I''ve taught hostage negotiators how to get homicidal criminals to surrender. And these days, I show CEOs and managers how to deal with out-of-control people who threaten their companies'' bottom lines. In short, crazy and I are pretty much on a first-name basis. However, a while ago, something occurred to me: I expect to deal with crazy every day, because it''s my job. But I suddenly realized how often you have to face down crazy--not the jump-off-a-balcony, stalk-Britney-Spears kind of crazy, but what I call everyday crazy. My "aha" moment occurred when I went to a meeting for estate planners who needed advice about helping families in crisis. I expected the event to be a little dry, but instead, I was mesmerized. I found out that just like me, these people have to "talk to crazy" every day. In fact, nearly every issue they discussed involved clients acting completely nuts. These lawyers had no trouble writing wills and creating trusts. But what they didn''t know, and desperately needed to know, was what to do when they can''t stop their clients from acting crazy. That''s when it dawned on me that everyone--including you--has this problem. I''m betting that nearly every day, you deal with at least one irrational person. Maybe it''s a boss who wants the impossible. Maybe it''s a demanding parent or a hostile teen or a manipulative coworker or a neighbor who''s always in your face. Maybe it''s a tear- ful lover or an unreasonable client. And that''s what this book is all about: talking to crazy. Now, a word about the word crazy: I know it sounds inflammatory and totally un-PC. But when I use this word, I don''t mean mentally ill (although mental illness--which I''ll address separately in Section 5--certainly causes crazy behavior). And I don''t use the word crazy to stigmatize one group of people either. That''s because all of us, at some points in time, are crazy. What I mean by crazy is irrational. There are four ways in which the people you deal with can be irrational: - They can''t see the world clearly. - They say or think things that make no sense. - They make decisions and take actions that aren''t in their best interest. - They become downright impossible when you try to guide them back to the side of reason. In this book, I''ll share my best tricks for breaking through to people who are irrational in these ways. I''ve used these techniques to do everything from settling office feuds to rescuing marriages, and you can use them just as effectively to handle the irrational people in your life.

Details ISBN0814439292 Pages 272 Year 2018 ISBN-10 0814439292 ISBN-13 9780814439296 Format Paperback Imprint Amacom Place of Publication New York Country of Publication United States DEWEY 158.2 Short Title Talking to Crazy Audience Age 18-18 Language English US Release Date 2018-07-10 UK Release Date 2018-07-10 Subtitle How to Deal with the Irrational and Impossible People in Your Life Author Marshall Goldsmith Publisher HarperCollins Focus Publication Date 2018-07-10 Alternative 9780814439593 Audience General AU Release Date 2019-05-28 NZ Release Date 2019-05-28 We've got this

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