What I Say by Robert Osher, Jack Parker
Estimated delivery 3-12 business days
Format Paperback
Condition Brand New
Description Physicians of all disciplines know (or quickly learn the hard way) that effective and compassionate communication is arguably the single most important determinant of patient satisfaction.
Publisher Description
Physicians of all disciplines know (or quickly learn the hard way) that effective and compassionate communication is arguably the single most important determinant of patient satisfaction. For cataract surgeons, the words said before, after, and even during the operation are often more important to the patient's happiness than the objective quality of the surgical result.What I Say: Conversations that Improve the Physician-Patient Relationship is designed to help cataract surgeons to hone their verbal interactions to be as sharp as their surgical skills. Muddled, clumsy, or impromptu explanations diminish the doctor-patient relationship and could prevent patients from receiving the surgery they need or appreciating the results they get.Knowing in advance which words to use in difficult situations is analogous to knowing how to manage a complication before it occurs. The results are inevitably better when a physician has considered every possible outcome instead of attempting to come up with exactly the right solution on the spot. Rather than figure out the right words by trial and error, however, What I Say has recommendations on exactly what to say to build strong and trusting patient relationships.Drs. Robert Osher and Jack Parker have compiled conversational scripts from Dr. Osher's 40-year career in ophthalmology, as well as contributions from over a dozen international mavens of bedside manner into a strategy guide through even the most difficult patient conversations that inevitably surround cataract surgery.Topics include:Lowering Expectations for Spectacle-Free VisionThe Torn Posterior CapsulePostoperative Refractive SurpriseThe Dropped NucleusThe Unhappy Patient Despite a Good Result Containing examples of conversations with cataract surgery patients where informing and reassuring take top priority, What I Say: Conversations that Improve the Physician-Patient Relationship was created to aid cataract surgeons in their pre-operative, intra-operative, and post-operative interactions with patients. With the advice contained inside, surgeons will be able to motivate patients, calibrate expectations, and diffuse frustrations in every possible scenario.
Author Biography
Jack S. Parker, MD PhD (1986--) is secretary and director of the Netherlands Institute for Innovative Ocular Surgery USA (NIIOS-USA) and the Melles Research Fund (MRF). He is the author of more than 100 scientific articles, book chapters, and invited lectures on the subject of ocular and especially corneal function, including Fuchs Dystrophy and Keratoconus. Dr. Parker's clinical practice (Parker Cornea) is located in Birmingham, AL.Robert H. Osher, MD is Professor of Ophthalmology at the College of Medicine of the University of Cincinnati and Medical Director Emeritus of the Cincinnati Eye Institute.
Details ISBN 1630916889 ISBN-13 9781630916886 Title What I Say Author Robert Osher, Jack Parker Format Paperback Year 2019 Pages 136 Publisher SLACK Incorporated GE_Item_ID:160383108; About Us
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